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Frequently Aksed Questions

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Basic Questions :-

1. What kind of customer support do I get?

How do I contact Softa Web Hosting support? You get first class 24/7 customer support via phone, live chat – and you can browse a database of questions and articles with common questions covered. What languages does Softa Web Hosting support speak? The answer is English

2. How do I request a refund?

You can contact Softa Web Hosting using live chat (Live chat can be launched via the “Chat with us ” button on their website) or phone. To request a refund go to the “Contact Us”, select your country and perform a toll-free phone call.

3. What if I decide to cancel my hosting package with Softa Web Hosting?

Softa Web Hosting offers a money-back guarantee however it is related to the length of your web hosting plan. So do read the fine prints. However, you do qualify for 45-day money-return guarantee if you have selected their annual plan.

4. What is Softa Web Hosting cheapest hosting plan?

Softa Web Hosting cheapest hosting plan is 1.99 € per month and it comes with 5 GB SSD Storage and 100 GB storage and 1 Hosted Domain is included with the purchase.

5. Can I automatically install WordPress/automate WordPress installation?

WordPress installation is manual (though easy), but Softa Web Hosting provides you with a WordPress managing tool suite, which automatizes your WordPress site backups and software updates. Softa Web Hosting also enhances the performance of your WordPress website and offers you 24/7/365 specialized tech support. Managed WordPress plans come with the WordPress core pre-installed.

6. Which Softa Web Hosting plan is best for WordPress sites?

The best plan for self-hosted WordPress users depends on the total number of sites hosted. Although the Developer plan is the most expensive one, it’s meant for people who own 5 websites and have up to 800,000 monthly visitors. On the other hand, the Ultimate plan can handle one or two WordPress sites, and 400,000 monthly visitors. It also includes malware protection.
Softa Web Hosting also offers managed WordPress options, which includes bonuses like WordPress installed by default, staging areas, and dedicated phone support lines (no live chat, though).

Domains :-

1. How do I search for a domain name?

Simply enter the web address you want to register into the search box. If the name you entered has already been registered, we'll list any available alternatives. If the domain is available, follow the on-screen instructions to complete the registration process.

2. Can I get help to find a domain?

Absolutely! Softa Web Hosting's domain name search tool can assist you by offering suggestions and other alternatives to any domain you look for.

3. Is there a limit on how long or short my domain can be?

Typically, there is a limit to a domain length, with the minimum being 1 character and the maximum being 63 characters. Ideally, you want your domain name to accurately reflect your brand, whether it's personal or business-oriented. We provide some guidelines for picking out a great domain name.

4. How do I check if a domain is available?

To check if a domain name is available, just type it in Softa Web Hosting's search bar and we'll tell you immediately if someone else already owns it.

If it's taken, you can search for your domain name using our WHOIS Lookup.

Or try our Domain Broker Service, where we can negotiate acquiring the domain from its current owner.

5. Can I purchase any domain extension?

A handful of domains will have restrictions on them, which means you can only purchase them if you meet or exceed certain criteria or have authorization (some examples are .gov, .edu and .mil). But most extensions are available to everyone. In fact, most country code Top Level Domains ccTLDs are available for anyone to purchase, even if you don't reside in the country code in question.

6. What is a domain name?

A domain name enables your customers to access your website through the world wide web.

7. Why do I need a domain name?

A domain name serves as a distinct identity on the word wide web. If you would like to promote yourself, take your business online, etc. a domain name is a must. Learn how to register your domain name here.

8. How do I protect the contact information associated with my domain name?

Domain Privacy Protection hides the domain registrant's personal information from the public WHOIS database. For additional details, refer the kb

9. Is Privacy Protection worth it?

The contact information for all domain owners is available in the WHOIS directory. You can protect your personal information by opting for Softa Web Hosting Domain Privacy Protection. We hide your information from public view by replacing it with ours, protecting you from spam and identity theft.

10. Besides a domain name, what else do I need to have a website?

Apart from purchasing a domain name, you need to develop your website, blog. There are several options to host your website. For eg., Content Management System (a.k.a. CMS) such as WordPress, Magento, Drupal, Joomla or hire a developer to code your website. You can also have a look at the various hosting plans that we have to offer here.

11. How do i restore a deleted domain from the redemption grace period?

If a domain name is not renewed within the Renewal Grace Period, it would be queued for deletion at the end of the Renewal Grace Period and subsequently Deleted. For further details, refer the kb article.

12. How do i use the domain forwarding service?

For the Domain Forwarding Service to work, it is essential that all queries for your domain name should reach our Domain Forwarding Server, which would further redirect it to the destination you have specified. For a detailed understanding, refer the kb article.

Hosting Questions :-

1. What is web hosting?

Web hosting is a service provided by companies (the web host) that sell or lease space on a server where you store the files that make your website accessible on the internet. These companies typically require that you own a domain, and they may help you purchase one.

2. How does web hosting work?

Once you purchase a Web hosting plan, we store your site on our servers and assign it a unique DNS. The DNS is the address that allows people around the world to access your website. This unique address is required in order for people to view your site.

By purchasing a website hosting package, you're buying space our servers. It’s similar to the space on the hard drive of a computer, and the being on our server allows your website files to be accessed from anywhere.

3. What is Drupal hosting?

Drupal hosting is any web hosting plan that is compatible with Drupal — an open-source content management system (CMS) that powers websites online. Drupal hosting provides the basic framework for building a website and is favored by professional developers for its power and flexibility. Enterprise and government website administers prefer Drupal hosting for its high level of security.

4. What is shared hosting?

Shared hosting is a popular hosting option where a provider hosts multiple websites on one physical web server. Typically, most websites don't use many server resources, so shared hosting lets providers offer stable service at a low cost. If you decide that shared hosting is right for you, you’ll need to decide which type of shared hosting you prefer. We offer three shared hosting solutions: Linux plans using cPanel, Windows plans using Plesk and WordPress Hosting. Shared hosting allows you to share hosting space and costs with others, while benefitting from the speed and space you need for your small business website.

5. What is cPanel for hosting?

cPanel is a web hosting control panel that provides a web hosting customer/owner a user interface intended to help them easily manage their website and shared server. It allows users to create websites using a variety of content management systems (CMS) including WordPress, Drupal, Magento and Joomla.

6. If I already have a website, can I transfer it to your web hosting?

Moving your website to Softa Web Hosting is a simple process; access your existing website files and upload them through our Hosting Control Center (or via an FTP client). If you don’t immediate access to your website files, you should be able to request a copy from your current website hosting provider.
If you have any questions along the way, our 24/7 support team is here to assist you. We can help you determine the best method for transitioning your website to a Softa Web Hosting account.

7. How do I transfer my web pages to your server?

If you’ve built your website in a HTML editor (like Dreamweaver or Microsoft Expression Studio), upload your website files via FTP (File Transfer Protocol). We have a built-in FTP File Manager for you to access in our Hosting Control Center.

Wordpress Hosting :-

1. What is WordPress Hosting?

WordPress hosting is a type of web hosting that’s designed specifically to optimize WordPress websites for speed, performance and security. It pays special attention to WordPress’ technical and security requirements and usually offers a simple, 1-click WordPress installation or migration.
Every website you’ve visited is hosted on a server, a place to store the files comprising the website you see. WordPress Hosting from Softa Web Hosting uses servers modified to ensure WordPress websites run smoothly. We also take care of pesky software and security updates so you don’t have to. Our WordPress Hosting is the perfect solution for anyone who wants the power and simplicity of WordPress without the hassle of managing technical adjustments. And of course, our award-winning support is available 24/7 to help with any questions you may have.

2. Should I buy WordPress Hosting?

Well ultimately it comes down to how comfortable you are with managing a website. But even if you’ve handled the install process for a WordPress site before, and you know how to update everything on a regular basis, we make managing WordPress easy. Don’t stress about doing all the heavy lifting and let us do it for you. When it comes down to it, WordPress Hosting just makes your life easier. And isn’t that worth the cost?

3. How much does WordPress cost?

WordPress itself is free. What makes Softa Web Hosting's WordPress Hosting solution different, is that we handle all that for you. We handle your WordPress installation, sort through updates and keep everything running smoothly, while still ensuring you have wicked-fast speeds.

4. Can I transfer my WordPress hosting to Softa Web Hosting?

Yes. You can migrate your site over to Softa Web Hosting WordPress Hosting in just one click. Either move it to your domain name or put it on a temporary domain, then just do a quick review and you're ready to publish.

5. Can I call Softa Web Hosting for WordPress Hosting support questions?

Absolutely. Softa Web Hosting's support staff is here all the time. Just give us a call whenever you’ve got a question and we’ll help you out. It’s all a part of the process.

6. How does your version of WordPress differ from other installations?

It doesn't. We start you out with the latest version of WordPress, the same one you'd download from WordPress.org. And anytime there's an update, we install it for you automatically. You never have to hassle with installing another update or worry about running an outdated or compromised version of WordPress.

7. Do I need to set up my database?

No. With WordPress Hosting, we take care of everything so the process is as easy as possible for you. Once you've purchased your plan, you can immediately create your website or start blogging.

8. How can I access my WordPress installation?

There are several ways to log in to your WordPress website or blog. Go to Softa Web Hosting.com, log in to "My account" and choose WordPress Hosting from your list of products. Type http://coolexample.com/wp-admin, where coolexample.com is your domain name, and that will take your directly to the Admin login screen.

Linux Hosting :-

1. What is Shared Hosting?

With Shared Hosting, a single server hosts multiple websites, which means you share the server resources with other websites.

2. Is Cloud Hosting better than Shared Hosting?

Cloud Hosting harnesses the power of the cloud to provide a scalable environment to handle traffic spikes and durability to withstand server failures. In Shared Hosting, users share server resources, whereas, Cloud Hosting provides Dedicated RAM and CPU to your highly resource intensive website.

3. How do I choose between Linux and Windows Shared Hosting?

There are multiple parameters which can guide your decision. But, the rule of thumb is that if you wish to host a website on ASP, ASP.NET, IIS or MSSQL, then you should choose Windows Shared Hosting. For sites in HTML/CSS, PHP or regular WordPress websites, Linux Shared Hosting would be the recommended choice.

4. Can I host multiple websites within one Shared Hosting plan?

Yes, you can host multiple websites on our Baby & Business Plan by adding secondary domains through your hosting control panel.

5. Does the Control Panel include a website builder?

Yes, you can use SitePad Website Builder, which is a drag & drop editor to publish static pages to your hosting account through FTP. SitePad can be enabled through the ‘Softaculous Apps Installer’.

6. Is SSH access available with Shared Hosting?

Yes, we do provide SSH access.

7. What is the backup policy? How can I get website backup?

It is recommended that you keep copies of your website files and database. You can get regular backup of your website with the help of CodeGuard backup solution.

8. What is CloudFlare?

CloudFlare is an industry-leading Content Delivery Network (CDN) provider. It accelerates and secures your site by acting as a proxy between your site visitors and Softa Web Hosting servers. With the help of CloudFlare, you can protect your site against malicious visitors and improve the average page load times. It also provides a host of security features like DDoS mitigation and Web Application Firewall (WAF).

9. How do I enable CloudFlare on my website?

In order to enable CloudFlare, follow the steps mentioned below:

Step 1: Login to your hosting control panel

Step 2: Navigate to the ‘Software’ section and click on ‘Cloudflare’

Step 3: Create an account, add your site name and follow the procedure

10. Is there a Money Back Guarantee?

Yes, we offer 45-day Money Back Guarantee.

Windows Hosting :-

1. Can I run PHP on Windows Shared Hosting?

Yes, you can run PHP and ASP.net. However, if your website is coded in PHP, we would suggest you to select Linux Shared Hosting instead.

2. Is there a limit on the size of SQL database?

No, there is no set limit. However, the number of databases is limited to the total disk space and each database is limited to 5GB.

3. Do I get a control panel to manage my hosting plan?

Yes, you get the Plesk Panel, Onyx 17.5 to manager your Windows Shared Hosting Plan.

4. How do I install the free SSL Certificate?

In order to enable Let’s Encrypt SSL for your Windows plan, kindly follow the steps mentioned here.

5. Is there a Money Back Guarantee?

Yes, we offer 45 days Money Back Guarantee.

Cloud Hosting? :-

1. What is Cloud hosting?

Cloud hosting is built on cloud technology that is designed to accommodate all aspects of hosting your website. It is noted for its reliability, scalability, and flexibility which makes it ideal for businesses and websites that need to maintain fast load times, during sudden traffic spike from sales or promotions.

2. Is Cloud hosting better than Shared hosting?

Cloud hosting is widely seen as a better option to Shared hosting because of its ability to handle higher traffic compared to Shared hosting, better resources, high availability, and security.

3. How can I install SSL certificate?

To install SSL certificate on Cloud Hosting, kindly follow the steps mentioned

4. What is caching?

Caching is a service that helps websites load much faster. Softa Web Hosting caches static elements of your website using NGINX Plus, which will accelerate your website to load faster during times of high traffic.

5. Can i upgrade/downgrade my Cloud Hosting plan?

No, the upgrade/downgrade option isn't currently available. However, you can purchase additional RAM and CPU for your website.

6. How much additional RAM and CPU is available?

You can add up to 8 GB RAM and 8 cores to your Cloud Hosting Plan.

7. Do you provide one-click installation scripts?

Yes, we do provide one-click installations through Softaculous for Cloud Hosting India and Quick Installer for Cloud Hosting USA. You can install web applications like WordPress, Joomla, Magento, Drupal and much more with just one click!

8. Can I transfer my existing website to Softa Web Hosting India?

You can transfer your existing Web Hosting package from another Web Hosting provider to Softa Web Hosting India by following the steps mentioned here. For further details, please contact our

9. Can i upgrade/downgrade my Cloud Hosting plan?

No, the upgrade/downgrade option isn't available on Cloud Hosting. However, you can purchase additional RAM and CPU for your website.

10. What is the backup policy?

We do take backups on a rotational basis and provide incremental backups as an additional service. Please note, we do not promise backups. Hence, we recommend that you keep backup of your website files and database with the help of CodeGuard backup solution.

Professional Email :-

1. What is Softa Web Hosting Professional Email?

Our Professional Email helps you stay on customers' minds with an email address that matches your domain and promotes your businesses with every message you send. Professional Email comes with easy-to-use features like calendar, contacts, and tasks as well as a webmail portal you can customize. Plus, you can also use your favorite email client, like Microsoft Outlook or Apple Mail. Professional Email works great on any device, including your mobile phone, and automatically syncs across all of your devices. That means your email is always up to date.
Rest assured knowing that we offer 24/7 expert support, 256-bit encryption and strong virus, spam and fraud protection to keep your inbox safe and clean.

2. Does Softa Web Hosting's Professional Email include a spam filter?

Yes! We stop spam in its tracks to keep your inbox clean. Our industry-leading spam and anti-virus filters block over 300 million unwanted, potentially dangerous emails every day, every hour.

3. How can I be sure that my business email is secure?

Softa Web Hosting helps your business stay safe with industry-leading spam and virus filters, 256-bit encryption, plus best-in-class security. We utilize the most comprehensive email and messaging security solution that combines advanced data analytics, automated threat monitoring and a team of messaging-abuse experts to provide the highest level of real-time security.

4. What are the benefits of having a domain-based business email address?

A personalized address, like yourname@coolexample.com, works as word-of-mouth advertising for your website and your company. Every time you send an email, you're giving your domain name to customers and prospects, encouraging them to visit your website.

It shows you’re serious enough about your business to invest in an address that looks more professional than Gmail, Yahoo! or other providers.

You can create a unique, memorable address by using your first name or the department you’re in (sales@domainename.com).

Unlike most email providers or free email services, our email plans are ad-free, so there aren't any distracting or invasive ads distracting from your messages.

5. Which email clients and protocols are supported?

You can send and receive emails using any desktop email client such as Microsoft Outlook, Outlook Express, Windows Mail, etc. For additional information, visit our knowledgebase.

6. How do I use my Webmail Interface?

To login to your webmail account and access your emails, you can use the white-labeled URL i.e. http://webmail.yourdomainname.com. For additional information, click here.

7. What is the space provided per email account?

Each Business Email account has 5GB storage.

8. What ports do I need to use for Email Hosting?

The port used for Outgoing Mail Server/SMTP Service is 25. In case you face any issue with port 25, you can use port 587 for sending emails.

9. Can I create mailing lists?

Yes, you can create mailing lists, add/delete users, select a moderator, restrict people from joining a list or even ban users from a list.

10. What is your SPAM policy?

We have a zero-tolerance stance against sending unsolicited email, bulk emails, and spam. "Safe lists", purchased lists, and selling of lists is treated as spam. Any user who sends out spam will have their account terminated with or without notice.

11. Can I use Auto Responders?

Yes, you can enable, disable and modify your autoresponders. You can find out more about setting up an autoresponder from our knowledge base.

12. Do I get a Money Back Guarantee?

Yes, we offer 45-day Money Back Guarantee on Business Email.

SSL Certificate :-

1. Why are SSL certificate term changes happening?

Starting on 01-09-2020 SSL/TLS certificates cannot be issued for longer than 13 months (397 days). Any SSL certificate bought after this date will have the new term length applied and those bought before will be grandfathered in. For more information check out this blog articlethat goes into more detail around the term change and Softa Web Hosting’s response.

2. How do I install my SSL certificate?

When your Softa Web Hosting SSL certificate is issued, we send an email to let you know. What happens next depends on where your site is hosted and the options you choose when you buy the certificate.

If you chose web hosting, Website Builder or Online Store will take care of everything for you. If you host your website with another company or use our VPS or Dedicated Servers, learn more here.

To install an SSL certificate on Parallels Plesk Panel, cPanel and Microsoft IIS, please look here.

3. What is an SSL certificate?

SSL Certificates are SSL (Secure Sockets Layer) certificates that authenticate websites and allow them to switch from HTTP to HTTPS encryption, protecting the exchange of valuable information visitors send to or receive from a website.

When you’ve got an SSL certificate protecting your site, your customers can rest assured that the information they enter on any secured page is private and can’t be viewed by any bad actors. Softa Web Hosting makes it easy to install your certificate and protect sensitive customer data on your site.

4. What is an SSL certificate and why do I need it?

SSL stands for Secure Sockets Layer, the SSL certificate displays information to verify the owner of a website and encrypting web traffic with SSL/TLS — including the public key, the issuer of the certificate and associated subdomains. And SSL, commonly known as TLS, is a protocol for encrypting Internet traffic and verifying server identity. All websites with an HTTPS web address uses SSL/TLS.

It's very important that you have an SSL certificate on your site to instill user's trust: you need it to keep user data secure, verify ownership of your website, and to prevent attackers from creating a false version of your site.

Authentication :- SSL certificates verify clients that owns the domain. This prevents domain attacks and spoofs.

Encryption:- SSL/TLS encryption is possible via the public-and-private key pairing that facilitates SSL certificates. Clients get the public key to open a TLS connection from the server's SSL certificate.

HTTPS :- SSL certificates are required for the HTTPS web address. HTTPS (the secure version of HTTP) appear on websites that have traffic encrypted by SSL/TLS. Plus, in addition to securing user data, HTTPS displays a credible "trust factor" from the perspective of the site visitor.

5. What is the difference between Standard SSL certificate and Premium SSL certificate?

All SSL-protected sites display the https:// prefix in the URL address bar. Sites protected with a Softa Web Hosting Premium EV SSL certificate display a green browser bar to quickly assure visitors that the organization's legal and physical existence is verified according to strict industry standards.

When you buy a Softa Web Hosting's Premium EV SSL certificate, it involves the most extensive vetting process. We verify the control of the domain and legitimacy of your company by validating the legal name, address, phone number and other business information. The process takes about 30 days, but we've got you covered during that time. Softa Web Hosting EV SSL certificates come with a free Standard SSL to use during the vetting process, so you can keep your transactions secure while you wait.

6. How long will I have to wait for my Softa Web Hosting SSL certificate?

A Softa Web Hosting Standard SSL (DV) usually takes 5 minutes or less. A Softa Web Hosting Deluxe SSL (OV) takes 3-5 business days, because we’re validating not just domain ownership but also the existence of the organization or business on the SSL application.

For Softa Web Hosting Premium (EV) certificates, there is an extensive vetting process that starts with an in-depth application. Before you start, pull together details about your business, such as registration number, incorporation or registration agent and any relevant jurisdiction information.

7. How many separate domains can I protect with HTTPS?

Depending on how your website is configured, you might want to use something other than a single-domain SSL certificate.

Wildcard SSL certificates cover all of a domain name’s subdomains. For example, you can secure *.coolexample.com, which would cover shop.coolexample.com, www.coolexample.com and any other subdomains.

UCC SSL certificates can cover multiple subdomains, unique domain names and websites. For example, you can secure www.coolexample.com, mail.coolexample.com and www.awesomeexample.com.

8. What makes Website Security so simple?

Website Security lets you set up your site’s security scanning frequency, install your SSL Certificate and monitor your site for malware and other online security threats — all from one dashboard.

9. Where can I find my SSL Certificate?

Your SSL Certificate is built into the Web Application Firewall (WAF) that’s included with Website Security.

10. If I have an SSL Certificate, do I still need Website Security?

Yes — while an SSL certificate encrypts data being transmitted to and from your website, it doesn’t protect your site from other vulnerabilities, such as malware, SQL injections or DDoS attacks. By utilizing both an SSL and Website Security, you’re ensuring that all aspects of your site are protected.

11. How often does Website Security scan my site for malware?

Depending on your Website Security Suites plan, you can choose from a 30-minute, 12-hour or once-a-day security monitoring and scan frequency. If any malware is found, you’ll be notified immediately.

12. How does a Web Application Firewall (WAF) secure my site?

A WAF is a cloud-based firewall service that screens and protects your real-time website traffic from threats like SQL injection attacks (malicious data that essentially tricks your site into doing something it shouldn’t) and DDoS attacks (crashes your site by overwhelming it with a flood of automated traffic). WAF only takes a few minutes to set up and is the front-line defense for your site in between Website Security scans.

13. How does the Content Delivery Network (CDN) speed up my site?

A CDN is a network of servers around the world that deploy dynamic and static caching so that all content will render quickly and reliably. For example, if someone in Japan visits your site that’s hosted in the US, it’ll load just as quickly as a website hosted in Japan.

14. Does SSL work in all web browsers?

Yes, Comodo SSL Certificates are compatible with all major browsers.

15. How do I apply for an SSL?

After purchase of SSL Certificate, you need to complete the verification process with the certificate authority. To apply for an SSL, kindly follow the steps mentioned here.

16. How do I generate a Certificate Signing Request (CSR)?

You need to generate a CSR from your control panel by providing your website and organization details. For a detailed information, kindly click here.

17. When do I need to reissue an SSL?

You need to generate a CSR from your control panel by providing your website and organization details. For a detailed information, kindly click here.

18. When do I need to reissue an SSL?

You would need to reissue the certificate if the organization details need to be updated.

19. Can I upgrade my SSL?

At the moment, you cannot upgrade/downgrade the certificate.

20. Do I need technical knowledge to set up an SSL?

No, you do not need to have any technical knowledge. However, you do need to follow a few steps before the successful installation of the certificate. For more information, visit our knowledgebase.

VPS Services :-

1. What is VPS Server Hosting?

A VPS hosting environment mimics a Dedicated Server within a multi-tenant environment. Each VPS hosting server gets dedicated resources from the host server, which offers a great amount of reliability and performance.

2. What are the advantages of VPS Hosting?

With Softa Web Hosting’s VPS Hosting, your website will have all the important features — ranging from Full root access to Guaranteed CPU, RAM, SSD Storage & Network and Management options like Stop, Restart and Rebuild for complete autonomy of the servers.

3. What are the uses of VPS?

Uses of VPS can be endless. It can be a solution for an upgrade from Shared Hosting, Web Hosting Server, CMS's, Custom Applications, Test Environment, etc. to name a few.

4. What is the scope of support for unmanaged servers?

We provide assistance to queries related to server boot, network, login & hardware. For assistance specific to website or application code, you have to contact your web developer or a local server administrator.

5. Do you have managed VPS Hosting services?

Yes. We have managed hosting services for VPS hosting, which can be purchased as an add-on with our new or existing VPS products. Under managed VPS hosting, our server specialists will help you with server management, proactive monitoring and will be available round the clock for advanced support. To know more about managed hosting services for VPS servers,

6. Can I increase storage space on my VPS Hosting plan?

Yes, you can increase the VPS Server storage space at an additional cost after purchasing the VPS Hosting plan by following the steps mentioned

7. How can I get my website transferred for free?

If you purchase a VPS server with cPanel (control panel) for 6 months or longer, we offer a free one-time migration service within the first month of purchase. For more details on our Migration Service, please

8. Can I install cPanel on my VPS Server package?

You can buy a VPS hosting plan only with cPanel or Plesk. Based on your selection during the purchase, we auto-install the panel on the server for you.

9. What is the use of a Private Network?

Using Private Network you can establish a secure, internal and high-speed connection between all or some of your VPS’s. It can be used for Server-to-Server .

Communication, Master-Slave setup, Cluster setup, Replications, and Migrations. Speak to our Hosting Specialists to know more.

10. Is Dedicated IP available with VPS server hosting plans?

You get one Dedicated IP with every VPS Hosting Plan. And an additional addon IP with Snappy 4000, Snappy 6000 & Snappy 8000. For additional IPs, kindly get in touch with the support team

11. Can I Upgrade/Downgrade my plan?

Yes, you can upgrade the VPS Hosting plan as your business grows. We do not support downgrades.

12. When is the right time to upgrade to virtual server web hosting?

It’s time to upgrade to VPS hosting when;

1. You need full root access to install and maintain your own applications on your server, and

2. You need additional server resources like RAM and Disk Space that is not offered by Shared Hosting.

3. You need the highest level of access to install and maintain your own applications & policies on your server.

4. You don’t need your websites/applications to get bogged down by the resource limits of Shared Hosting

13. What is the advantage of the Server Administration Panel?

Each VPS server comes with its Server Administration Panel by default. It lets you to carry out crucial server administration tasks (such as Rebuild, Restart, Web-based VNC, Private Network management & Resetting credentials) and monitoring resource consumption (for CPU, Memory, Storage, Inodes & IPs).

14. What is the level of support that you provide with the server?

We offer complete support for network, booting, O.S. and login related issues to ensure the uptime and accessibility at all times. Our System Administration Support will also assist you with basic cPanel & Firewall setup and issues.

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